Returns & Refunds
As our biscuits and cakes are perishable items, we are unable to accept returns; however, if your order arrives damaged or incorrect, please contact our team within 48 hours. We are committed to ensuring your hand-iced treats arrive in perfect condition and will offer a replacement or refund for any faulty goods.
Check Your Order
Upon arrival, please inspect your biscuit tin or gift box for any signs of damage during transit.
Capture a Photo
If there is an issue, take a clear photograph of the damaged item and the original packaging for our records.
Contact Customer Service
Email our support team with your order number and the photos within 48 hours of delivery.
Resolution Process
Our team will review your claim and arrange for a fresh replacement or a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing