Frequently Asked Questions
Everything you need to know about our hand-iced biscuits, delivery, and gifting options.
How long do your biscuits stay fresh?
Our hand-iced biscuits have a shelf life of up to 4 months from the date they are baked. Each tin or gift box is marked with a best-before date to ensure you enjoy them at their peak quality.
Do you offer international shipping?
Yes, we ship our biscuits to over 100 countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
Can I include a personalized message with my order?
Absolutely! You can add a hand-written gift message to any order free of charge. Simply enter your message in the 'Gift Message' box during the checkout process.
Are your biscuits suitable for people with allergies?
Our standard biscuits contain wheat (gluten), eggs, and milk. While they do not contain nuts as an active ingredient, they are produced in a kitchen that handles nuts, so we cannot guarantee they are 100% nut-free.
What happens if my biscuits arrive broken?
We take great care in packaging our biscuits to ensure they arrive in perfect condition. However, if your order is damaged during transit, please contact our customer service team within 48 hours with a photo of the damage for a replacement or refund.
Can I track my delivery?
Yes, once your order has been dispatched, you will receive an email confirmation containing a tracking link so you can follow your biscuits' journey to their destination.